Every product sold by Duonix LLC is covered by a 60-day money-back guarantee. If the product is not what you expected, you may request a full refund within 60 days of the purchase date. You do not need to justify your decision and there is no penalty for asking.
2. How to request a refund
Send an email to contact@duonixgroup.com with the subject "Refund request", including the email address used at checkout and the name of the product. That is the only information we need. You may also use the support or refund link provided by the payment platform in your purchase confirmation email.
3. Processing time
We acknowledge every request within 2 business days and approve eligible refunds immediately. Once approved, the refund is issued to the original payment method. The time it takes to appear on your statement depends on your bank or card issuer and is usually between 5 and 10 business days.
4. Access after a refund
When a refund is issued, access to the product and to any bonus material included with it is revoked. Continuing to use, copy or share the content after a refund is not permitted.
5. Subscriptions and recurring payments
Where a product is billed on a recurring basis, you may cancel future charges at any time by writing to contact@duonixgroup.com or through the cancellation link in your purchase confirmation email. Cancelling stops future renewals; the current period remains active until it ends, and the 60-day guarantee applies to the first charge.
6. Before opening a dispute
If you do not recognise a charge or you are unhappy with a purchase, please write to us first. A refund handled directly is faster than a bank dispute and we resolve requests without argument. Our support address is contact@duonixgroup.com.
7. Exceptions
We may decline a refund in cases of evident abuse, such as repeated purchase and refund cycles of the same product, or unauthorised redistribution of the content. Statutory withdrawal rights available to consumers in their country of residence remain reserved and are not affected by this policy.
8. Contact
Duonix LLC, 2335 E. Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, United States. Phone: +1 (254) 334-1534 For any question about this policy, write to contact@duonixgroup.com.